Shipping policy
At Soulful Drape, we are committed to delivering your sarees safely and on time. Please read our shipping policy below for information about order processing, delivery timelines, shipping charges, and other important details.
1. Order Processing
All orders are carefully checked, packed, and dispatched within [1–3 business days] after the order is successfully placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation along with tracking details, where applicable.
2. Delivery Time
Estimated delivery timelines are:
- Within India: [3–7 business days]
- Remote locations: [5–10 business days]
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Please note that the estimated delivery time begins after your order has been dispatched.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location, order value, and applicable shipping rates.
- Standard Shipping: ₹50/-
4. Order Tracking
Once your order is dispatched, you may receive a tracking link or tracking number through [email/WhatsApp/SMS].
You can use the tracking details to monitor your shipment's progress.
Please allow 24–48 hours after dispatch for tracking information to be updated.
5. Delivery Address
Please ensure that your shipping address, contact number, and other delivery details are accurate and complete at the time of placing your order.
We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address details
- Incorrect contact information
- The recipient being unavailable
- Refusal to accept the delivery
- Multiple failed delivery attempts
If an order is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.
6. Delayed or Lost Shipments
While we work with reliable delivery partners, unforeseen delays may sometimes occur due to weather conditions, logistical issues, public holidays, natural events, or other circumstances beyond our control.
If your order appears to be significantly delayed or lost in transit, please contact us at soulfuldrape@gmail.com with your order details. We will work with the courier partner to investigate the issue and assist you as much as possible.
7. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, please:
- Take clear photographs or videos of the package before opening it.
- Contact us within [24/48 hours] of delivery.
- Share your order number and supporting photographs/videos with our customer support team.
This information may be required to investigate the issue with the shipping partner.
8. Contact Us
If you have any questions regarding your shipment or delivery, please contact us at:
Email: soulfuldrape@gmail.com
Business Hours: Weekdays -> 9am to 7pm
We are always happy to assist you.
Thank you for shopping with Soulful Drape.