Refund policy

Return & Refund Policy

At Soulful Drape, customer satisfaction is our priority. We take great care in ensuring that every saree is carefully inspected before dispatch. However, if you receive a damaged, defective, incorrect, or significantly different product, we're here to help.

Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is significantly different from what you ordered.

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn.

  • Be returned with all original tags, packaging, and accessories (if any).

  • Be in the same condition in which it was delivered.

2. Proof Required for Return Requests

To help us process your request quickly and fairly, an unboxing video is mandatory.

Please ensure you:

  • Record a continuous video while opening the sealed package.

  • Clearly show the shipping label and package before opening.

  • Capture the product and any issue (damage, defect, incorrect item, missing item, etc.) in the same video.

  • Take clear photographs of the product highlighting the issue.

Return requests submitted without an unboxing video may not be eligible for approval, as we may not be able to verify the condition of the product at the time of delivery.

3. How to Request a Return

To initiate a return, go to orders and request for return in that page within 7 days of delivery and provide:

  • Your Order Number

  • Clear photographs of the product

  • The complete unboxing video

  • A brief description of the issue

Our team will review your request and may contact you if additional information is required.

4. Return Approval

Each return request is reviewed individually.

If, after verification, we determine that the request is genuine and meets our return eligibility criteria, your return will be approved.

Once approved:

  • We will arrange a return pickup where service is available, or

  • We may ask you to ship the product back to us. In such cases, further instructions will be provided by our support team.

5. Refund Policy

After we receive the returned product and complete our quality inspection, the refund will be initiated.

Approved refunds will be processed to the original payment method within 7–10 working days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Non-Returnable Items

Returns will not be accepted in the following situations:

  • The return request is made after the 7-day return period.

  • The product has been used, washed, altered, or damaged after delivery.

  • Original tags or packaging are missing.

  • The product has been intentionally damaged.

  • No valid proof (required photos and unboxing video) is provided.

  • Minor differences in color due to screen resolution, lighting, or photography.

  • Minor variations in weaving, embroidery, print placement, or texture that are inherent to handcrafted or artisan-made products.

7. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return in accordance with this policy.

8. Exchange Policy

Currently, we do not offer direct exchanges.

If your return request is approved, a refund will be processed. You may place a new order for the product of your choice.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: soulfuldrape@gmail.com
Business Hours: Monday to Saturday -> 9am to 7pm

We're committed to making your shopping experience smooth and enjoyable, and we'll do our best to resolve any genuine concerns as quickly as possible.

Thank you for choosing Soulful Drape.